Privacy Policy: CompliantCare Training Solutions website

Last updated: 15 March 2026

Who we are

Our website address is: https://compliantcare.com.au.

CompliantCare Training Solutions is a healthcare training and advisory business led by Jeremy Golds.

Contact details
Email: jeremy@compliantcare.com.au
Phone: 0490 146 173

What personal data we collect and why we collect it

We collect personal information that is reasonably necessary to run our website, respond to enquiries, prepare quotes, arrange services, and manage our business records.

Depending on how you interact with us, this may include:

  • your name
  • organisation name
  • role or job title
  • email address
  • phone number
  • service type or sector
  • training or advisory requirements
  • preferred dates or delivery preferences
  • information you include in an enquiry or message

We collect this information so we can:

  • respond to your enquiry
  • prepare quotes or proposals
  • communicate with you about requested services
  • arrange and deliver training or advisory services
  • maintain administrative, legal, and business records
  • keep the website secure and functioning properly
  • improve our website and services

Please do not include client, patient, or participant identifying details, health records, medication records, or other sensitive personal information in website enquiries or ordinary email unless we have specifically asked you to use a secure channel for that purpose.

We do not sell or rent personal information.

Comments

Public comments are disabled on this website.

Media

Visitors cannot upload media files through the public website.

Contact forms and enquiries

If you submit an enquiry through our website, we collect the information you provide so that we can respond to your request, assess your enquiry, and, where relevant, prepare a quote or arrange services.

Website form submissions are sent by email and are not stored in WordPress database entries through the website form itself.

Cookies

This website may use cookies and similar technologies for essential website functions, security, spam prevention, and performance.

These may include:

  • essential WordPress or hosting-related cookies
  • security and session cookies
  • cookie preferences, if a consent tool is used
  • Google reCAPTCHA-related cookies or similar technologies used to help protect the site from spam and abuse

If you are a site administrator or editor, WordPress may also set login-related cookies and screen preference cookies.

You can usually control cookies through your browser settings.

Analytics

Google Analytics may be enabled on this website in the future to help us understand general website traffic and usage patterns.

If enabled, Google Analytics may collect information such as pages viewed, approximate location, browser and device information, and how visitors interact with the site. This information is used to improve website performance, content, and user experience.

If Google Analytics is active, you can control cookies through your browser settings and may also be able to opt out using Google-provided tools.

reCAPTCHA and anti-spam protection

This site uses Google reCAPTCHA to help protect the website from spam, abuse, and automated submissions. reCAPTCHA may analyse information such as your IP address, browser environment, interactions with the site, and other signals needed to distinguish human users from bots. Google requires that sites using reCAPTCHA make users aware that Google’s Privacy Policy and Terms apply.

Embedded content from other websites

This website does not currently use third-party embedded content such as Google Maps, YouTube, Vimeo, Calendly, or social feed embeds.

If embedded content is added in future, this policy may be updated.

Who we share your data with

We may share personal information only where reasonably necessary to operate the website, respond to enquiries, provide services, or meet legal, security, or administrative requirements.

This may include:

  • DreamIT Solutions Pty Ltd as our web hosting, domain/DNS, and business email provider
  • Google, where required for reCAPTCHA and, if enabled, Google Analytics
  • professional advisers, insurers, or service providers where reasonably necessary for business administration, security, or legal compliance
  • regulators, law enforcement, courts, or other parties where disclosure is required or authorised by law

We do not currently use a CRM, newsletter platform, or mailing list integration through this website.

How long we retain your data

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, and longer where we are required or permitted to keep it for business, legal, tax, insurance, or security reasons.

Our current retention approach is:

  • website enquiries that do not proceed: usually up to 12 months after the last substantive contact
  • quote and proposal correspondence: usually up to 24 months after the last substantive contact
  • accepted bookings, contracts, invoices, and related business records: generally at least 5 years, or longer where required by law or reasonably needed for insurance, dispute resolution, or business record-keeping
  • technical and security logs: for as long as reasonably necessary for security, troubleshooting, and system administration

What rights you have over your data

You may request access to personal information we hold about you and ask us to correct information that is inaccurate, out of date, incomplete, irrelevant, or misleading.

You may also request that we delete or de-identify personal information where lawful and reasonably practicable to do so. We may still keep certain information where we are required or permitted to do so for legal, administrative, tax, insurance, or security reasons.

To make a privacy request, please contact us using the details below.

Where your data is sent

Our core website services are provided through DreamIT Solutions Pty Ltd. However, because this site uses Google reCAPTCHA and may use Google Analytics in future, some technical or personal information may be processed by Google or related service providers in accordance with Google’s applicable privacy terms.

Contact information

For privacy-related enquiries, requests, or complaints, please contact:

Jeremy Golds
Email: jeremy@compliantcare.com.au
Phone: 0490 146 173

Additional information

How we protect your data

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, and disclosure. Depending on our systems and providers, these steps may include secure hosting, software updates, password protection, access controls, anti-spam measures, limited administrator access, and standard backup and recovery processes.

What data breach procedures we have in place

If we become aware of a suspected data breach, we will take reasonable steps to contain it, assess it, and reduce the risk of harm. If applicable law requires it, we may notify affected individuals and relevant authorities.

What third parties we receive data from

We generally collect personal information directly from you. In some cases, we may receive information from your employer, organisation, or another person making an enquiry on your behalf.

What automated decision-making and/or profiling we do with user data

We do not currently use personal information collected through this website for automated decision-making or profiling.

Industry regulatory disclosure requirements

CompliantCare Training Solutions provides training and advisory services to organisations. This website is a business information and enquiry website. It is not a patient portal, emergency contact point, or secure clinical records system.

Please do not use this website to send urgent clinical information or identifiable patient/client records.